Privacy Policy

This Privacy Policy explains how HQ EZFOOD DELIVERY SDN BHD uses your personal information which you provided to EzFood when interacting with EzFood or by using our service, including but not limited to our EzFood website https://www.ezfood.com.my (“Website”) and mobile applications (apps). In this respect, you shall be responsible for providing accurate, not misleading, complete and up-to-date personal information to EzFood and consent to the processing of these personal information by EzFood.

EzFood shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Website. By continuing to interact with EzFood or by continuing to use EzFood's services following the modifications, updates or amendments to this Privacy Policy shall signify your acceptance of such modifications, updates or amendments.

“Personal Information” refers to personal data which you have provided to EzFood and any information that can be used to identify you.

“Processing” refers to collecting, holding, storing, recording, organizing, adapting, using, disclosing or correcting Personal Information.


What Personal Information EzFood collects from you?

EzFood collects Personal Information from you when you register with EzFood, when you order goods or services from EzFood or use the Website such as but not limited to your name, address, telephone number, NRIC/passport no., email address and credit/debit card details. EzFood also collects Personal Information when you complete any customer survey. Website usage information may also be collected using cookies.

The provision of your Personal Information is voluntary. However, in the event you do not provide the required Personal Information, EzFood may not be able to communicate with you and/or to provide you with the services requested.


Cookies and Google Analytics

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the Website analyze how you use the site. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States. If this Website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Web-site, you consent to the processing of Personal Information about you by Google in the manner and for the purposes set out above.

You can also prevent Google from collecting Personal Information (including your IP address) via cookies and processing this Personal Information by downloading this browser plugin and installing it:

https://tools.google.com/dlpage/gaoptout.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


How will EzFood use the Personal Information collected from you?

Personal Information collected by EzFood is used to process your order and to manage your account. EzFood may also use your Personal Information to email you about other products or services that EzFood thinks may be of interest to you and to comply with its obligations under applicable laws, where required.


Transfer and disclosure of Personal Information

As EzFood’s storage facilities and servers may be located in other jurisdictions, your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Malaysia.

From time to time EzFood may send your Personal Information to third parties which EzFood considers may have goods or services which are of interest to you. In processing your order, EzFood may send your Personal Information to credit reference and fraud prevention agencies where permitted, under applicable laws. If you do not wish to be contacted by third parties kindly email to EzFood’s Data Compliance Officers at support@ezfood.com.my. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private


Access to your Personal Information and rectification requests

Subject to any exceptions under applicable laws, you have the right to request a copy of the Personal In-formation and rectify the Personal Information EzFood holds on you at any time. Kindly email to EzFood’s Data Compliance Officer if you would like to receive a copy of this information, to submit a Personal Information rectification request or if you seek further information on this Privacy Policy – support@ezfood.com.my. There will be a small charge for processing this Personal Information access request.


Retention of your Personal Information

EzFood will retain your Personal Information for the duration necessary to fulfill the foregoing purposes and until you delete your EzFood account.


Other Websites

Our website may have links to other websites. This Privacy Policy only applies to this Website. You should therefore read the privacy policies of the other websites when you are using those sites.